Diagnose Wi-Fi Connection Issues
Park Region is now offering customers access to a great new app called RouteThis which can help diagnose and fix network issues. You can use the app 24/7 to get help improving your network automatically.
RouteThis allows you to easily diagnose and troubleshoot any Wi-Fi or connectivity difficulties you are experiencing.
Download the free RouteThis Helps app onto your phone or tablet from the App Store or Google Play.
Once installed, open the app and click Begin. You will then be asked to enter a code.
Use Code: PRTC
Select Network Scan to start the diagnosis. Make sure you are standing next to your router before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.
When the scan completes you will see a screen displaying your speed test result. Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.
To see suggestions on how to improve your network speed and coverage, click improve network health at the bottom of the screen. Follow the instructions on the following screen to improve your network.
When should I use RouteThis?
- Speed Issues
- Video Buffering
- Wireless (Wi-Fi) Coverage Issues
- Devices Dropping Off the Network
With mysafeTnet you are put in the driver’s seat of your home network data, devices, and security.
Still need help?
Contact our 24/7 help desk by calling 800-247-2706.