Join Us!

Park Region Telephone Company, and associated companies Rothsay Telephone, Valley Telephone, and Otter Tail Telcom are always looking for great talent.

We’re on a mission to transform our rural area with advanced technology.  Located in the heart of the lakes area, we have a strong culture of commitment to people and our community. If that sounds interesting to you please let us know who you are.  We offer a competitive compensation and benefits package and are a company you’ll truly enjoy working for.

Qualified candidates are welcome to submit a cover letter and resume to:

Park Region Telephone Company
Attn: Human Resources
PO Box #277
Underwood, MN 56586
or email: careers@parkregion.com

Job Opportunities

Customer Sales & Service Representative (CSSR), Call Center

Park Region Telephone / Otter Tail Telcom is a dynamic and innovative regional communications company with an immediate opening for a results-oriented Customer Sales & Service Representative.

The position is responsible for Call Center-based sales, customer service and support of all services and products offered by the company.

Key Responsibilities Include

  • Possess strong communication, customer service & telephone etiquette skills to exceed customer expectations
  • Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc.
  • Accurately quote charges, complete paperwork, create invoices and process orders
  • Receive & reply to complaints, grievances & trouble reports while referring or escalating when appropriate
  • Update passwords and instructions as processes change
  • Process Monthly billing statements for all companies and clients
  • Accurate & timely completion of monthly billing payment tasks
  • Use of discretion and confidentiality in all interactions

The ideal candidate will have 1-3 years of customer service and sales experience.  An innate ability to think critically, multi task and to effectively manage customer needs.

A background check and pre-employment drug screen required.

Park Region Telephone Company is in the heart of the lakes area and offers an excellent compensation and benefits package.

If you are qualified and interested in joining our team please submit a cover letter of application and resume’ for this position to careers@parkregion.com, or Mail to Park Region Telephone Company, ATT: Human Resources, PO Box 277, Underwood, MN 56586.  Online: www.parkregion.com

Application Deadline:  12/27/2019

Equal Opportunity Employer

Park Region Telephone Company is an equal opportunity employer.